Shipping & Returns
Shipping
We strive to ship all orders placed by 3:00 p.m. central standard time on the same day order is placed. If a backorder exists, we will contact you via email and let you know as quickly as we can.
U.S. FLAT Rate Orders (including Alaska and Hawaii)
|
Order Total
|
Shipping Cost
|
Estimated delivery time
| |
|---|---|---|---|
| Orders under $20.00 |
$4.00
|
1-7 days
|
|
| Orders $20.00 - $49.99 |
$6.50
|
1-3 days
|
|
| Orders $50.00 and above |
$9.95
|
1-3 days
|
*Note:U.S. Flat Rate Orders are generally shipped with the USPS Post office
**Please note - 90% of our orders are shipped using the United State Postal Service (unless otherwise specified). Make sure the 'ship-to' address is USPS deliverable. We are not responsible for packages that do not reach their destination due to an UN-deliverable address.*
Fed-Ex ground and UPS Air services are also available during check-out.
Orders outside the U.S.
USPS First Class mail and Small Flat Rate for orders under 4 pounds
Priority Mail Flat rate Box for orders above 4 pounds
Returns
We have a 30 day return policy. If you need to return your whole or partial order you may do so within 30 days of purchase. Please place a note with return with your contact information (name, email address, and phone number). Please state whether you need a refund or would like to exchange for something different. All refunds will be refunded the same way you paid.
Returns may be sent to:
Shipping by USPS Mail service
Bryke LLC
P.O. Box 901
Prairie Grove, AR 72753
Shipping by UPS / Fed-ex
Bryke LLC
806 W. Pridemore
Lincoln, AR 72744
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The following conditions apply:
- You may return any unused product within 30 days of purchase.
- In the event of you receiving a damaged order please contact us within 24 hours so we can file a claim with the carrier.
- All returns must be unused and in original packaging.
- In the event that it cost more to ship your order than the flat $9.95 your refund will be adjusted accordingly. For example your order was $100.00 and you paid the $9.95 flat rate shipping and the actual shipping cost was $15.00 you will only be refunded $94.95 ($109.95-$15.00).
- In the event your item qualified for free shipping, the full shipping price will be deducted from the refund amount.
- No refunds will be issued on shipping.
- Please do not write or deface original packaging.
- Pack the product properly so it will not be damaged during shipping.
- Do not place shipping label on original packaging.
- All orders must have freight prepaid.
- It is your responsibility to insure the returning item for its full value to protect yourself from a lossed or damaged item.
- It is your responsibility to get a tracking number on returned merchandise. We cannot give you a refund for merchandise that does not arrive at our warehouse.
- Sorry, no returns on close-outs or special orders.